Shipping policy

Thank you for choosing azuregiftjewels.com Accessories Store. In order to ensure that your shopping experience is pleasant and smooth, we have specially formulated this delivery policy. Please read the following in detail before shopping so that you can better understand our delivery services.

Order Confirmation: After receiving your order, we will send a confirmation email within 24 hours confirming the order details and payment information. Please be sure to check the information in your confirmation email to make sure everything is accurate.

Order processing: After confirming the order, we will process and arrange shipping as soon as possible. Typically, orders will be processed within 1-3 working days. In special circumstances, such as promotions or peak periods, processing times may be slightly extended and we will notify you in advance.

International delivery: We support international delivery, the specific cost and time will be based on the international express service you choose. Please enter the correct international delivery address on the checkout page and make sure to fill in accurate contact information to better assist with delivery.

Domestic shipping costs: azuregiftjewels.com The jewelry store offers free shipping for orders over a certain amount. Please refer to the information published on our website or promotion page for specific conditions. If an order does not qualify for free shipping, shipping charges will be displayed at checkout.

International Shipping Rates: International shipping charges will vary based on destination and package weight. On the checkout page, you will see the specific international shipping charges. Please note that international shipping charges may include import duties and taxes, which will be your responsibility.

Order Tracking Information: Once your order ships, we will send an email with order tracking information. You can use this information to track the delivery progress of your order at any time.

Delivery delays: If order delivery is delayed due to force majeure, we will try our best to help solve the problem and maintain timely communication with you. Please note that delivery time may be extended due to weather, traffic and other factors.

Damage and defects: If the item you receive is damaged during delivery or has manufacturing defects, please contact our customer service email address [email protected] within 48 hours after signing for it. We will deal with your problem as soon as possible and provide solutions such as return, exchange or full refund.

Unsatisfied refund: If you are not satisfied with the goods you received, you can apply for a refund within 7 days after signing for it. Please make sure the item is in original condition with complete packaging. Refunds will be processed once the item has been received and inspected.

If you have any questions about our shipping policy or your order, please feel free to contact our customer service team. You can contact us in the following ways:

Customer service email: [email protected]

We will try our best to provide you with the most satisfactory service. Thank you for choosing azuregiftjewels.com jewelry store, I wish you a happy shopping!