Return policy

Welcome to azuregiftjewels.com jewelry store! We are committed to providing you with high-quality accessories to make your shopping experience enjoyable and worry-free. In order to ensure that you enjoy the greatest protection of your rights and interests during the shopping process, we have formulated the following return and exchange policy. Please read and understand our terms carefully.

Quality issues

If there are quality problems with the goods you receive, we will provide free returns.

Please contact our customer service team within 72 hours after receiving the product and provide the order number, product photos and description of the problem.

non-quality issues

For returns due to non-quality issues, we support 7-day no-reason returns.

You can apply for a return if the product must remain in its original packaging, unused, and does not affect secondary sales.

Please contact customer service within 7 days after receiving the goods, provide the order number and explain the reason for your return.

Return process

Please send a return request to [email protected] and indicate the order number, product information and reason for return in the email.

We will reply within 24 hours after receiving your email and provide relevant return process guidelines.

Please include the order number and return application form in the return package so that we can refund you in time.

Not the right size

If you find that the size is not suitable after receiving the product, we support exchange within 7 days.

You can apply for an exchange if the product must remain in its original packaging, unused, and does not affect secondary sales.

Please contact customer service within 7 days after receiving the goods, provide the order number and explain the reason for your exchange.

Exchange process

Please send an exchange request to [email protected], and indicate the order number, product information, and reason for exchange in the email.

We will reply within 24 hours after receiving your email and provide relevant exchange process guidelines.

Please include the order number and exchange application form in the exchange package so that we can handle the exchange for you in time.

Refund conditions

We will refund you as soon as possible after confirming receipt and inspection of the goods.

The refund amount will be refunded according to the method of payment used when purchasing the goods.

Refund time limit

Refunds for quality problems will be processed within 3 working days after we confirm the problem.

Refunds for non-quality issues will be processed within 5 working days after receiving the returned goods and confirming that they are in good condition.

Personalized products

Personalized products do not support returns or exchanges without reason. Please confirm the relevant information carefully before purchasing.

promotional items

The return and exchange policy for promotional products is subject to the event regulations, so please pay attention to the event details.

gift card

Purchased gift cards are not refundable, please purchase with caution.

If you have any questions about the return and exchange policy, please feel free to contact our customer service team and we will provide you with detailed answers and assistance.

Customer service email: [email protected]

We reserve the right to modify our return and exchange policy without prior notice.

Please ensure that the product is in good condition when returning it, otherwise we will have the right to refuse a refund or exchange application.

In order to better serve you, please read our product descriptions and shopping instructions in detail before shopping.

Thank you for choosing azuregiftjewels.com jewelry store, we look forward to providing you with a quality shopping experience!